Why it matters
Every booking that depends on a phone call or a front-desk handoff is a booking you can lose — to a missed call, a forgotten callback, or a prospect who just won’t pick up the phone. And every no-show is a slot that earned you nothing. Appointment Automation lets prospects book themselves in 30 seconds, reminds them so they actually show, and instantly fills the gap when someone cancels.
What it does
- Self-serve booking for trials, tours, PT sessions, and classes
- Automated reminders by text and email before every appointment
- One-tap reschedule so a conflict becomes a new booking, not a cancel
- No-show recovery that texts and rebooks people who miss
- Waitlist auto-fill that pulls the next person in when a slot opens
- Two-way calendar sync so you’re never double-booked
How it fires
- Trigger — a prospect picks a slot, or a cancellation opens one up.
- Automation processes — GHL books the slot and starts the reminder sequence.
- Action — reminders go out; on a cancel, the waitlist is offered the spot.
- Confirmed — confirmations and reschedule links are sent automatically.
- Tracked — every booking, reschedule, and no-show logs to the contact in GHL.
This is how the snapshot drives a +40% show rate and 70% no-show recovery. Reminders run on your free A2P 10DLC number, TCPA-compliant. Installed in 24 hours — one-time, you own it.