Why it matters
People ignore email and screen calls, but 90%+ of texts get read in minutes. A class reminder text the night before cuts no-shows. A “we miss you” text to a member who hasn’t checked in for three weeks pulls them back before they cancel. Phone calls and front-desk reminders don’t scale — SMS automation does, and it runs whether you’re coaching, sleeping, or closed.
What it does
- Sends class, session, and tour reminders automatically
- Recovers no-shows with an instant rebook text
- Runs member win-back and re-engagement nudges for lapsed members
- Sends post-workout check-ins to build the relationship
- Handles real two-way replies — members can text back and book
- Tags and routes every reply inside GHL for staff follow-up
How it fires
- Trigger — a booking, a missed appointment, or a lapsed-member tag fires the sequence.
- Automation processes — GHL selects the right message for that contact and moment.
- Action — the text sends from your dedicated A2P 10DLC number.
- Confirmed — replies are captured two-way; rebookings update the calendar.
- Tracked — every message, reply, and outcome logs to the contact record.
Every sequence honors TCPA: a clear STOP/opt-out on the first message and quiet-hours throttling so you never text at 2am. Your free A2P 10DLC registration ($150 value) is included. You own all of it.