Why it matters
Your members love you — but they don’t think to leave a review unless you ask, and asking at the wrong time (or never) is why a great gym sits at 11 reviews while the average one nearby has 200. Reviews are the deciding factor for someone choosing between gyms, and they fuel your map-pack ranking. This automation asks at the moment a member feels best — right after a great class or session — and steers any unhappy signal to you privately before it ever hits Google.
What it does
- Sends a review request right after a class or PT session, when satisfaction peaks
- Targets a steady stream of new Google reviews — 8+ per month is realistic
- Routes unhappy or low-rating signals to a private channel first
- Personalizes the ask by member and visit
- Follows up gently with non-responders without nagging
- Logs every request, response, and review in GHL
How it fires
- Trigger — a completed class or session marks the member as eligible.
- Automation processes — GHL checks satisfaction signals and timing.
- Action — a happy member gets a one-tap Google review link; an unhappy one gets a private “how can we fix this?” path.
- Confirmed — the review or the private feedback is captured.
- Tracked — outcomes log to the contact so you see your review velocity.
Review requests send over your free A2P 10DLC number with STOP opt-out honored. Installed into your GoHighLevel in 24 hours — one-time, you own it.